Return and Refund Policy

​

1. Returns: All items can be returned in the condition in which you received them within 30 days of delivery. To be eligible for a return, products must be unused and accompanied by proof of purchase.

​

2. Return Process: Contact us regarding any issues with the product, and we will swiftly address the discrepancy. We will provide a return label for easy shipping of the product back to us.

​

3. Refunds: Refunds are processed upon the item's return to our possession. Once received, refunds will be issued, and processing times will vary depending on the payment method.

​

4. Exceptions and Exclusions: Products damaged or misused due to customer negligence are not eligible for return or refund.

​

5. Shipping Costs: Restor Pro Tools covers shipping costs for returns, except in cases where the equipment was damaged upon receipt, in which case we will cover the cost of return shipping.

​

6. Damage and Defective Items: Damaged or defective items can be returned to us for a refund, replacement, or store credit, as per the customer's preference.

​

7. Packaging Instructions: Customers are advised to repack the product in its original packaging and ensure it is securely taped before returning it via FedEx.

​

8. Legal Disclaimers:

• All returns and refunds are subject to inspection and approval by Restor Pro Tools.

• Restor Pro Tools reserves the right to modify or update this policy at any time without prior notice.

• This policy does not affect your statutory rights as a consumer.

​

9. Policy Changes: Restor Pro Tools reserves the right to revise this policy as necessary. Any changes will be communicated through our website and other appropriate channels.

 

10. Contact Us: For any questions or concerns regarding returns, refunds, or this policy, please contact our customer care team at customercare@restorprotools.com or call us at the provided phone number.